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Statistics for period 2003-02-01 - 2003-02-28
| Overall software usage |
| Number of people successfully served by autoresponding mails | 0 | | Number of manual usages of FAQ / KnowledgeBase search engine by staff members | 6 | | Number of manual usages of FAQ / KnowledgeBase search engine by users | 18 | | Number of people (registered and unregistered) served successfully by results shown on "post inquiry" form | 1 |
| Workload statistics for staff |
| Login | Cases assigned | Messages sent | Messages received | | boss | 1 (25.00 %) | 1 (25.00 %) | 2 (33.33 %) | | support_guy | 3 (75.00 %) | 3 (75.00 %) | 4 (66.67 %) | | Total | 4 | 4 | 6 |
| Performance analysis of staff |
| Login | Avg. response time | Avg. case life | Avg. user messages per case | Avg. member messages per case | | boss | 3 min 17 sec | 10 min 26 sec | 2.0 | 1.0 | | support_guy | 23 min 25 sec | 23 h 15 min | 1.3 | 1.0 | | System average | 16 min 42 sec | 17 h 29 min | 1.5 | 1.0 |
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