AtomicDesk plus common settings
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AtomicDesk plus admin
Parameter Value/Comments
General settings
Name of site *
Footer to be added to each e-mail
(e.g. your business card or advertising text)
Don't ask "Relevant URL"
Security settings
E-mail blocking
 Accept all e-mail addresses 
 Block these e-mail addresses
(domain names or e-mail addresses, one per line)
User registration policy
User can post request without registration
Deny user to create multiple accounts
(keep e-mail address unique within database)
"Welcome new user" message
Send welcome message [edit]
Reading notification
Track message readers in staff panel
Embed read-notification HTML code in each message forwarded to staff
User lounge layout
Message editor control width (characters)
Menu layout
Menu items separator
"Search FAQ/KnowledgeBase" entry text
"Login" entry text
"My cases" entry text
"Post inquiry" entry text
"Direct chat" entry text
"Mail password" entry text
"Create profile" entry text
"Profile update" entry text
"Logout" entry text
FAQ / KnowledgeBase search results layout
Maximum number of records in result
Records per page
Message background colors
Incoming message background color
Outgoing message background color
Bidirectional message background color
Staff panel layout
Case priority colors
Color of "lowest" priority case
Color of "low" priority case
Color of "normal" priority case
Color of "high" priority case
Color of "highest" priority case
Case status colors
Color of "Not assigned" status
Color of "Assigned, but not replied yet" status
Color of "Replied, awaiting user response" status
Color of "User response arrived" status
Color of "Closed" status
Chat
Direct chat
Enable "direct chat" feature
Display this text as first staff message in "direct chat" session
Anonymous user label in direct chat
Chat window layout
Date/time format
Default chat window width (pixels)
Default chat window height (pixels)
Text color
Text color of staff
Text color of user
Text color of system
Mailings
Case number prefix added to e-mail subject
Default gateway e-mail address *
Autoresponder on incoming mail with undeterminable topic
Enable autoresponder [edit]
Max. number of FAQ/KnowledgeBase search result records in autoresponse
Imported mail handling
Message top size limit (KB) [edit "refused" reply]
(larger messages will be deleted)
Forward incoming messages from assigned cases to staff
Forward all incoming messages also to
"Reply required" reminder
Max. delay before sending first reminder (hours) [edit]
Send copy of first reminder also to
Max. delay before sending second reminder (hours) [edit]
Send copy of second reminder also to
Critical situations alert
Send e-mail alerts in critical situations [edit]
Data maintenance
Maintenance interval (seconds)
Store closed cases this number of days
Keep usage statistics this number of days
* - required fields
   

Topic categories
     






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User groups
     






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POP3 gateway accounts
     


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