AtomicDesk benefits
AtomicDesk is a professional customer relations management (CRM) software suited
for help desk, trouble ticket management and "live support" solutions.
AtomicDesk is specially designed to help your company significantly reduce staff
workload. As your FAQ / KnowledgeBase grows, the percentage of clients successfully served
by AtomicDesk without staff assistance is ascending.
Intelligent autoresponder system sends the best-matching answers from FAQ / KnowledgeBase
in autoresponse to initial user's e-mail message.
Fuzzy logic search engine for FAQ and KnowledgeBase finds relevant answers
better than exact keywords search engines and places the most relevent articles on the top.
Increase customer satisfaction while reducing your own expenses and
shorten the answer time for all support & pre-sale inquiries - AtomicDesk is the first choice!
AtomicDesk features
General features
- Fast and reliable database engine; also designed for high load applications.
- Customizable database structure to store individual content.
- Online (web, e-mail) and offline (telephone, fax, postal) communication channels.
- Downloads messages from POP3 mail accounts (supports attachments).
- Versatile mail management; you will never lose a communication thread.
- Expandable system - multiple staff members, topic categories and user groups.
- FAQ and KnowledgeBase solution to reduce your staff's workload.
- Clear color-coding system on staff panel.
Additional "plus" version
features
- Live chat
capability to talk directly with customers.
- Suited for pre-sale inquiries
and human-powered support applications.
- Selects the best-suited
chat partner automatically; records sessions; and more.
- Perfect chat integration
into the entire communication system.
Admin panel / Staff
panel features
- Human-friendly
interface design; clear structured and easy to use.
- Convenient access to
all facets of the system with any web browsing software.
- Staff panel - web
panel with determinable permissions to work on the system.
- Ability to support multiple
topic categories (each with independent settings).
- Mail filters; forwards
messages to correct recipients; custom autoresponders.
- Advanced case management;
(e.g. tracking ID assignment, message handling).
- Allows staff members also
using their favorite e-mail clients to work on cases.
- Handles different user
groups (custom preference settings available).
- Various moderations and
permission settings to keep control over the system.
- Comprehensive overall
usage statistics and efficiency reporting module.
- Intelligent fraud prevention
system (stops any abuse of your communication).
User lounge features
(web panel for online user access)
- Fully customizable
web frontend (powerful template system); translatable.
- Seamless integration
into any existing website layout.
- Built-in user management;
case
history and other services for registered people.
- Step-by-step guidance
for placing inquiries online; includes user management.
- Fuzzy logic powered search
engine for FAQ and KnowledgeBase searches.
- Auto-answering of inquiries
to relieve your staff from "common" inquiries.
- E-mail communication
can be used alternatively to the user lounge.
Additional details
Screenshots: Click
here to start a virtual tour through AtomicDesk plus
FREE demo: Click
here to install personal evaluation copy of AtomicDesk plus
Documentation: Click
here and read the electronic handbook online
Software installation requirements:
Unix or Windows powered hosting solution with CGI access and Perl version 5 or higher.
Perl modules: DBI; DBD-mysql (for mySQL server); DBD-ODBC (for MS SQL Server).
SQL server: mySQL (version 3.23.4 or newer) or MS SQL Server 2000 or newer.
In order to get more detailed
product information, please take a look at the manual, demo and screenshots
(above) or contact our sales
department for all pre-sale questions.
Share your opinion and see what other people think about our product:
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Order AtomicDesk now!
Price
| AtomicDesk - SQL |
$245.00 |
| AtomicDesk plus - SQL (includes live chat features) |
$295.00 |
|
The above packages include:
- Unlimited users!
- Unlimited staff profiles!
- Unlimited simultaneous active users!
- Unlimited usage. It does not expire, use it as long as you would like.
- Lifetime support!
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We believe so strongly in our software, that we stand behind them with a conditional 30 day money back guarantee.
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